Refund & Cancellation Policy

1. Overview

Real Estate Connect ("we", "our", or "us") offers monthly subscription plans to estate agents and property professionals in South Africa. This policy explains how cancellations and refunds are handled, in line with the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).

2. 30-Day Free Trial

New agent accounts receive a 30-day free trial on the Starter or Pro plan. No card is charged during the trial. If you cancel before the trial ends, you will never be billed. Once the trial converts to a paid subscription, our standard refund terms below apply.

3. Monthly Subscription Cancellations

All subscriptions are billed monthly in advance. You may cancel at any time from Dashboard → Settings → Plan → Cancel plan. When you cancel:

• Your account remains active until the end of the current billing period.
• No further charges are taken.
• Your listings are archived (not deleted) at the end of the period and can be restored if you resubscribe within 90 days.

4. Refund Eligibility

Because our service is delivered digitally and access is available immediately, subscription fees are generally non-refundable. We will however issue a refund in the following cases:

• Duplicate charge: Full refund of the duplicate.
• Service outage of more than 48 continuous hours caused by us: pro-rata refund for the affected days.
• Billing error on our side: Full refund of the amount incorrectly charged.
• Newly upgraded plan that fails to activate within 24 hours: Full refund of the upgrade differential.

Refund requests must be submitted within 30 days of the charge in question via support@realestateconnect.co.za or through the Support portal in your dashboard.

5. Non-Refundable Items

• Partially used billing periods after a voluntary cancellation.
• Featured-listing boosts and once-off add-ons after they have been consumed.
• Any charges older than 30 days.
• Fees paid to third parties (payment gateway fees, SMS credits, etc.).

6. Refund Processing Time

Approved refunds are processed to the original payment method within 5–10 business days. Card refunds may take a further 3–7 business days to reflect depending on your bank.

7. Account Termination by Us

If we terminate your account for a breach of our Terms of Service (fraudulent listings, spam, unlawful conduct), no refund will be issued. If we terminate an account without cause, we will refund any unused portion of the current billing period pro-rata.

8. Contact

For any refund or cancellation question, contact us: